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Once your order is placed you will receive an email with your order details which include the order confirmation number. Before the dispatching your order, we will reconfirm the address provided by you by contacting you through an email or the contact number provided.
Yes, you will receive a call if any products are not availible before the delivery/pickup of your order.
You can simply cancel your order by getting in touch with our Customer care team on e-mail (lkshaz114@gmail.com) or call us on 077 2000 139 (9am to 6pm in all 7 days). T&C Apply*
Once the order is been placed you will receive an email from us but in case if you don’t receive it, you can contact our customer care on 077 2000 139 or write to us on lkshaz114@gmail.com and will be sending you the invoice via email. Furthermore, the physical copy of the bill will be handed over to you at the point of delivery or pickup.
We try our best to deliver your order on the same day itself but due to the prevailing situation in the country there could be delivery delays.Â
In stock out situations, you will receive a final bill at the delivery with the actual amount charged from you. We now charge your VISA & MASTER Credit/Debit Card ONLY for the items we deliver. Hence, in a rare situation where the product is not available, you will ONLY get charged for the products you receive.
A delivery charge of Rs.350/- applies to all orders.
SHAZ Express Delivery Within 3 Days
There is no minimum order value
All Island (Sri Lanka)
1. Pre-conditions for Return and Exchange: Â Following requirements must to be fulfilled prior to SHAZ.LK accepting any item for return and exchange.SHAZ.LKÂ reserves the right to determine the criteria that satisfies these conditions.
- Fresh items (vegetable & fruit items and dairy/frozen & chiller items) need be returned within 24 hours from the date of delivery along with the original bill.
- Other than fresh items need be returned within 3 days from the date of delivery along with the original bill.
- Item returned must be in its original and unused (fully resalable) condition, with all the tags & packaging (undamaged manufacture packaging/box, original warranty cards, freebies and accessories); and
- The SHAZ.LK shall only accept the return of any product by a customer for any reason after thorough inspection and quality checking by the SHAZ.LK staff.
2. Quality Checking:Â Quality check to be conduct at the prior to accepting returning goods.
3. Delivery of Incorrect Product or Damaged Product:Â In the event of delivery of incorrect product (includes different from the ordered product or not meeting preference of the customer choice eg: colour variation) to the customer or delivery of physically damaged product to the customer;
- The Customer must inform the customer service center within 24 hours of delivery.
4. Manufacture Defects or Dead on Arrival: Customer must inform customer service (hot line:077-2000 139) if the product is found to have any technical or manufacture defects/dead on arrival.
5. Refund & Exchange Process
- An exchange or refund will be processed within 4-5 working days by SHAZ.LK, subject to circumstances beyond the control of SHAZ.LK  which prevents in meeting the timeline or contact-ability of the customer.
- Refund of cash by remitting to the customer’s designated credit card / bank account may require further processing time as it is dependent on the relevant bank / institution and for which SHAZ.LK shall not be liable in any manner.
- Refund Options shall be as follows;
Â
| Payment Method | Refund Option |
| Debit or Credit Card | Debit or Credit Card Payment Reversal |
| Bank Transfer/Cash on Delivery | Bank Transfer process |
| E Voucher | Top up the customer E Voucher profile in SHAZ.LK |
7. Non-Returnable and Non-Exchangeable Items – These items are excluded
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| Item | Basis of Exchange |
| LIQUOR & TOBACCO | Non-Exchangeable |
| BULBS & BATTERY CHARGES | Only The Product Defects Can Be Returned With Warranty Card |
| GROCERY, HOUSEHOLD, BEVERAGE, CHILLED & FROZEN, OTC | Non-Exchangeable Provided That Only Accept The Product Defects Highlighted Within The Shelf Life |
| HOMEWARE | Non-Exchangeable Provided That Only Accept The Product Defect Highlighted Within 3 Days From Invoice Date |
- The customer is deemed to have read and agreed to the Policy at the point of order.
- SHAZ.LK reserves the right to change the Policy without notification.
Gift Card and Physical vouchers cannot be redeemed through SHAZ.LK
Maximum quantity per item will be limited based on the product category.
We try our best to avoid delivery delays. However, under current circumstances if your order has not been delivered on the due date, we will be informing of such delays in advance or you can contact our customer care on 077 2000 139.
Yes Available.